Welcome to Shakes Travel Terms of Service!

By using our website or booking travel with us, you agree to be bound by these terms of service. If you do not agree to these terms, please do not use our website or book travel with us.

What do these terms cover?

These terms cover your use of our website and our travel booking services. They also cover our rights and obligations to you.

What are your rights and obligations?

You have the right to use our website and our travel booking services in accordance with these terms. You also have the right to receive accurate and up-to-date information about our services and to be treated fairly and with respect.

You are obligated to provide us with accurate and complete information when booking travel. You are also obligated to pay for the travel services you book in full and on time.

What are our rights and obligations?

We have the right to refuse to book travel for you or to cancel your booking if you violate these terms or if we believe that it is necessary to do so to protect our interests or the interests of our other customers.

We are obligated to provide you with the travel services you book in accordance with your booking and these terms. We are also obligated to be honest and transparent with you about our services and to treat you fairly and with respect.

Unique terms of service information

• We offer a price match guarantee. If you find a lower price for the same travel services within 24 hours of booking with us, we will match the price or refund the difference.
• We are committed to providing our customers with a positive travel experience. If you are not satisfied with your travel services, please contact us and we will do our best to resolve the issue.

Changes to these terms

We may update these terms from time to time. If we make any significant changes, we will post a notice on our website and notify you by email.

Contact us

If you have any questions about these terms, please contact us at shakestravel23@gmail.com / info@shakestravel.com

We hope you have a wonderful travel experience with Shakes Travel!

The terms of Service

Booking Services

• When you book a travel service through our website, you enter into a contract with the service provider (e.g. accommodations, tour operator), not with Shakes Travel. We act as an intermediary between you and the travel service provider, and we are not responsible for the quality, safety, legality, or availability of the travel service. You should read the terms and conditions of the service provider carefully before making a booking.
• You are responsible for providing accurate and complete information when making a booking, such as your name, email address, phone number, passport number, credit card information, travel preferences, and any other information required by the service provider. You are also responsible for checking the confirmation and travel documents that we send you via email, and notifying us of any errors or discrepancies as soon as possible.
• You must be at least 18 years old and have the legal capacity to make a booking. You are also responsible for ensuring that you and your travel companions meet the eligibility and suitability requirements of the service provider, such as age, health, visa, passport, and insurance. You should check the relevant travel advisories and warnings before booking and traveling.
• You agree to pay the full amount of the booking at the time of the booking, or according to the payment terms specified by the service provider. You also agree to pay any taxes, fees, surcharges, or other costs that may apply to your booking, such as baggage fees, or fuel surcharges. You authorize us to charge your credit card or other payment method for the booking and any additional costs.
• You agree to comply with the policies and rules of the service provider, such as check-in and check-out times, baggage allowance, cancellation and change policies, and conduct and behavior rules. You also agree to comply with the laws and regulations of the destination country, and respect the customs and culture of the local people. You are solely responsible for any damages, losses, injuries, or liabilities that may arise from your booking or travel.

Cancellation and Change

• If you want to cancel or change your booking, you should contact us as soon as possible. We will try to assist you, but we cannot guarantee that your request will be accepted by the service provider. The cancellation and change policies of the service provider will apply, and you may incur fees or penalties depending on the type and timing of your request. You should refer to the confirmation and travel documents for the specific cancellation and change policies of your booking.
• We reserve the right to cancel or change your booking in case of force majeure, such as war, terrorism, natural disasters, epidemics, or other events beyond our control that make it impossible or unsafe to provide the travel service. We will inform you as soon as possible and offer you an alternative or a refund, subject to the terms and conditions of the service provider. We are not liable for any damages, losses, or inconveniences that may result from such cancellation or change.

Reviews and Feedback

• After your travel, you may be invited to submit a review or feedback about your booking and travel experience. You agree to provide honest, accurate, and relevant information, and not to use any offensive, abusive, or inappropriate language or content. You also agree to respect the intellectual property rights and privacy of others, and not to post any personal or confidential information. You grant us a perpetual, irrevocable, non-exclusive, royalty-free, and worldwide license to use, reproduce, modify, distribute, and display your review or feedback on our website and other platforms, for any purpose and without any compensation to you. We reserve the right to edit, remove, or reject any review or feedback that does not comply with these terms or our guidelines.

Disclaimer and Limitation of Liability

• We provide our website and services on an “as is” and “as available” basis, without any warranties or guarantees of any kind, either express or implied. We do not warrant that our website and services will be uninterrupted, error-free, secure, or compatible with your device, browser, or software. We do not warrant that our website and services will meet your expectations, needs, or requirements. We do not warrant that the information, content, or materials on our website and services are accurate, complete, reliable, or up-to-date. We disclaim any liability for any errors, omissions, inaccuracies, or misrepresentations on our website and services, or on any third-party websites or platforms that we link to or use.
• To the fullest extent permitted by law, we are not liable for any damages, losses, injuries, or liabilities that may arise from or in connection with your use of our website and services, or your booking or travel, whether direct, indirect, incidental, consequential, special, exemplary, or punitive, and whether based on contract, tort, negligence, strict liability, or otherwise. This includes, but is not limited to, any damages, losses, injuries, or liabilities resulting from: (a) the acts, omissions, errors, or failures of the service provider or any third party; (b) the cancellation, change, delay, overbooking, or unavailability of the travel service; © the quality, safety, legality, or suitability of the travel service; (d) the performance, non-performance, or breach of these terms or any other agreement by you, us, the service provider, or any third party; (e) the loss, theft, damage, or destruction of your personal belongings, documents, or data; (f) the injury, illness, death, or disability of you or your travel companions; (g) the violation of any laws, regulations, or rights of any country, state, or jurisdiction by you, us, the service provider, or any third party; (h) the occurrence of any force majeure event; or (i) any other cause or circumstance beyond our reasonable control. In any case, our maximum liability to you will not exceed the amount paid by you for your booking.

Indemnification

• You agree to indemnify, defend, and hold us harmless, our affiliates, partners, directors, officers, employees, agents, and representatives from and against any and all claims, demands, actions, suits, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) that may arise from or in connection with: (a) your use of our website and services, or your booking or travel; (b) your breach or violation of these terms or any other agreement with us or the service provider; © your infringement or violation of any laws, regulations, or rights of any country, state, or jurisdiction, or of any third party; or (d) your negligence, misconduct, or fraud.

Governing Law and Dispute Resolution

• These terms and your use of our website and services are governed by and construed in accordance with the laws of the Uganda, without regard to its conflict of laws principles. Any dispute, controversy, or claim arising out of or relating to these terms, your use of our website and services, or your booking or travel, shall be submitted to the exclusive jurisdiction of the courts of Uganda, and you hereby consent and submit to the personal and exclusive jurisdiction and venue of such courts.

Changes and Updates

• We may change or update these terms from time to time, at our sole discretion and without prior notice. The revised terms will take effect from the date of posting on our website, and will apply to any bookings made after that date. You should check our website regularly for the latest version of these terms. Your continued use of our website and services after the revised terms are posted constitutes your acceptance of the changes and updates.

Contact Us

• If you have any questions, comments, or concerns about these terms or our website and services, please contact us at: https://shakestravel.com/contact/ or email: shakestravel23@gmail.com / info@shakestravel.com